Open Position

Stryker Optimal Health and Wellness is an independent clinic in Spokane Valley offering concierge, functional, and integrative care and aesthetic services. We provide highly personalized, patient-centered care with a strong focus on experience, discretion, and detail. We expect clear, professional communication in every patient interaction.

Medical Assistant or LPN, Office Manager

This is an established office manager role and is central to clinic operations and patient experience. This position blends leadership, clinical skill, and operational responsibility in a small, high performing team. The right candidate helps set the tone for the clinic and ensures daily operations run smoothly.

This role serves as office manager while providing front and back office clinical support. The position maintains an organized, compliant, efficient, and welcoming clinic environment while providing day to day leadership and ensuring consistent, high-quality operations.

Key Responsibilities:

Required qualifications

Active Washington CMA or LPN credential
BLS certification required
1 to 2 years of clinical experience
Strong phlebotomy skills
Comfortable with IM and SQ injections
IV start experience
Strong organization and time management
Clear, professional communication
Ability to work independently
Reliable and detail oriented

Administrative and office management

Open and close the clinic as scheduled
Ensure the clinic is stocked, organized, and fully operational each day
Maintain front desk, clinical areas, and shared workspaces
Monitor, order, and track office and medical supplies
Ensure HIPAA compliance across all workflows
Identify and resolve daily operational issues
Support clinic technology, phones, printers, computers, EHR, and scheduling systems

Patient communication and front desk

Answer incoming calls and manage voicemails
Respond to patient texts and emails promptly
Schedule, reschedule, and confirm appointments
Explain services, pricing, packages, and clinic policies
Address patient questions and concerns professionally
Manage intake forms and ensure completion prior to visits

Billing and payments

Collect payments at time of service
Process card, cash, and approved payment methods
Clearly explain costs, packages, and treatment plans
Track outstanding balances when applicable
Maintain accurate payment records
Communicate billing questions with the provider

Clinical support

Room patients and obtain vitals as needed
Maintain accurate charting and documentation
Assist the provider during visits and procedures
Prepare exam rooms before and after appointments
Maintain cleanliness and infection control standards
Perform phlebotomy
Administer IM and subcutaneous injections per provider order
Start and manage peripheral IVs within scope
Assist with labs, injections, and delegated procedures
Label, handle, and process lab specimens

Labs and results

Coordinate in office lab draws
Prepare lab orders and paperwork
Track pending lab results
Notify provider when results return
File and document results accurately
Coordinate lab pickups

Follow up and care coordination

Schedule follow up appointments
Track patients due for follow up, labs, or refills
Send reminders for required visits or testing
Coordinate referrals when needed

Documentation

Maintain organized electronic and paper charts
File consent forms and treatment agreements
Update logs, trackers, and operational binders
Ensure documentation is complete and current

Who succeeds here

Thrives in a small team environment
Takes pride in work and professionalism
Values structure, accountability, and consistency
Cares deeply about patient experience
Wants a stable, long-term role

What we offer

Pay range $22 to $30 per hour based on role and experience
Sick leave per Washington state requirements
Employee discounts on clinic services
Direct primary care services provided to employees
Consistent clinic hours
No nights, no weekends, no major holidays
Small, supportive team environment